What to know
- Phones answered 24/7 — urgent water calls are prioritized for the first available crew.
- Extraction, structural drying, and moisture assessment — plus the licensed repair of the source, in the same visit stream.
- A restoration-only outfit can't repair the burst pipe or make wet wiring safe. Licensed plumbers and electricians on one team can.
- Sewage backups handled by the same team that services your sewer and drain lines.
- We document everything for your insurance claim — photos, moisture readings, and an itemized scope for the adjuster.
The first minutes: stop the water, stay safe
Before anything else: if you can reach it safely, close the main water shutoff — it's the single most damage-limiting move a homeowner can make. Stay away from standing water near outlets, cords, or the electrical panel, and don't touch a breaker with wet hands or wet feet. Then call us. A real person answers at any hour, walks you through what's safe to do right now, and prioritizes your call for dispatch.
What our water damage response includes
One call sets the whole response in motion — removal, drying, and repair, coordinated instead of contracted out in pieces:
- Emergency response — phones answered 24/7, urgent water calls prioritized for the first available crew.
- Water extraction and removal from floors, crawlspaces, and finished spaces.
- Structural drying and dry-out with professional drying and moisture monitoring until materials read dry — not just look dry.
- Moisture assessment that maps how far water actually traveled, including inside walls and under flooring.
- Sewage cleanup for backups, tied directly to clearing and repairing the drain or sewer line that failed.
- Finding and fixing the source — a licensed plumber repairs the burst pipe, failed fitting, or leaking water heater in the same visit stream.
- Electrical safety checks — licensed electricians verify wet circuits, outlets, and the panel are safe before power comes back.
We don't just dry the damage — we fix what caused it
This is the difference between calling Eco and calling a restoration-only company. A restoration crew can remove water, but it can't legally repair the burst pipe, replace the failed water heater, or open a junction box — so you end up scheduling a second contractor while the source keeps dripping. Eco is a licensed plumbing, electrical, and heating company with emergency dispatch: the same call that starts extraction also brings the licensed trades that repair the cause and make wet circuits safe. One team, one accountability, no gap in the middle of your emergency.
Sewage backups: handled by the team that knows the line
A sewage backup is a water damage event and a plumbing failure at the same time. Because Eco services sewer and drain lines every day — clearing, camera-inspecting, and repairing them — our response doesn't stop at cleanup. We clear or repair the line that backed up, verify the cause with a camera where warranted, and leave you with the honest options if the line itself is failing.
Documentation your insurance claim needs
Water claims live or die on documentation. We photograph conditions as found, record moisture readings, and prepare an itemized scope of what was affected and what was done — the paperwork your adjuster actually asks for. You file the claim; we make sure you're filing it with evidence.
If mold is a concern, you get a straight answer
When water has been present long enough for mold to be a realistic concern, we tell you plainly what we see, assess the moisture conditions feeding it, and help coordinate the right next steps. What we won't do is wave a fogger at it and call it solved — honest scoping protects your home and your claim.
After the dry-out: make the next leak a non-event
The best water damage call is the one that never happens. A whole-home automatic shutoff like Flo by Moen watches your water line around the clock and closes the main the moment a leak starts — and many insurers discount premiums for professionally installed shutoff systems. Ask about leak protection while we're there; it's the prevention side of the same protection story.
Ready for the next step?
Talk to a licensed Eco pro — honest guidance and upfront pricing before any work begins.
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Common questions
How fast can you get here for a water emergency?
Our phones are answered 24/7 and urgent water calls are prioritized for the first available crew. Our regular service hours are 6 AM to 6 PM every day, and we make every effort to reach active water emergencies as fast as possible — while a real person on the phone walks you through shutting off the water safely in the meantime.
Do you fix what caused the water damage, or just dry it out?
Both — that's the point of calling a licensed multi-trade company. Our licensed plumbers repair the burst pipe, failed fitting, or leaking water heater that caused the loss, and our licensed electricians make any wet circuits safe. Restoration-only companies aren't licensed to do either.
Do you handle sewage backups?
Yes. Sewage cleanup ties directly into our everyday sewer and drain work — we clear or repair the line that backed up, camera-inspect it where warranted, and complete the cleanup and dry-out. One team handles the mess and the cause.
Will you work with my insurance company?
We document everything your claim needs — photos of conditions as found, moisture readings, and an itemized scope of the work. You file the claim with your carrier, and our documentation gives your adjuster exactly what they ask for.
What about mold?
If we see conditions that raise mold concerns, we tell you honestly, assess the moisture feeding the problem, and help coordinate the right specialists for anything beyond the drying and repairs we perform. Fast dry-out is the best mold prevention there is — which is why calling early matters.
Can water damage be prevented?
A large share of it, yes. A whole-home automatic shutoff (like Flo by Moen, which we install) closes your main line the moment abnormal flow starts, and healthy shutoff valves, supply lines, and sump pumps close most of the remaining gaps. Ask us about leak protection during your visit.