Our commitment to accessibility

Conformance status

The WCAG guidelines define requirements to improve accessibility for people with a wide range of disabilities — visual, auditory, physical, speech, cognitive, and neurological. This website is partially conformant with WCAG 2.2 Level AA: “partially conformant” means some parts of the content may not yet fully meet the standard, and we are actively working to address those areas.

Measures we take

• Use semantic HTML, a logical heading order, and meaningful link text.
• Provide text alternatives (alt text) for informative images.
• Maintain sufficient color contrast for text and interactive elements.
• Support full keyboard navigation with visible focus styles and a skip-to-content link.
• Label form fields and provide clear error and status messaging.
• Use ARIA only where needed to convey roles, states, and relationships.
• Design responsively so content reflows and remains usable when zoomed or on mobile.
• Respect the operating system’s “reduced motion” preference.
• Keep tap targets at least 24 pixels tall and ensure content jumped to by in-page links is not hidden behind the sticky header (WCAG 2.2).
• Consider accessibility when reviewing new pages, components, and features.

Compatibility

This website is designed to work with recent versions of major browsers (Chrome, Safari, Firefox, and Edge) and common assistive technologies, including screen readers. It may not perform optimally in older or unsupported browsers.

Technical specifications

Accessibility relies on the following technologies working with your browser and any assistive technologies: HTML, CSS, ARIA, and JavaScript. Where JavaScript is unavailable, core content and contact options are designed to remain accessible.

Known limitations & third-party content

Accessibility is an ongoing effort. Some content provided by third parties — for example, embedded maps, financing widgets, review feeds, or social media — may not be fully under our control and may not meet the same standard. If you encounter any such content that is not accessible to you, please contact us and we will provide the information through an alternative method.

How this statement was prepared

This statement reflects our self-evaluation of the website against WCAG 2.2 AA, combined with ongoing manual and automated review during development (including axe-core automated scans across representative page templates). We update it as the site changes and as we address identified issues.

Alternative ways to reach us

If any feature of this website is a barrier to you, you can always reach our team directly by phone or email for the same service, scheduling, pricing, and support — and we will assist you personally. You can also use the contact and booking page, or browse all services and service areas with assistance from our call takers at any hour.

Feedback & assistance

If you encounter an accessibility barrier on this site, or need information from it in a different format, we want to hear from you and will do our best to assist:

• Phone: (206) 970-1031
• Email: [email protected]

When contacting us, please describe the issue, the page (URL), and the assistive technology or browser you were using so we can help quickly. We aim to acknowledge accessibility feedback within 2 business days.