Operations & Leadership
Service Manager
Seattle, WA Full-time
Lead Eco's service department — coaching technicians, owning the numbers, and making sure every customer gets a 5-star experience. This is a player-coach role for a proven home-services leader who develops people and drives results.
Text (206) 338-7785 for an interview — we respond fast.
What you'll do
- Lead, coach, and develop a team of service technicians across trades
- Own service KPIs: revenue, close rate, average ticket, CSAT, and callbacks
- Ride along, train, and run regular performance reviews
- Partner with dispatch to balance schedules and emergency coverage
- Handle escalations and uphold Eco's quality and pricing standards
- Recruit, onboard, and retain top technicians
What you bring
- 3+ years leading a home-services (HVAC, plumbing, or electrical) service team
- Strong grasp of service KPIs and how to coach to them
- Excellent communication and conflict-resolution skills
- Valid Washington driver's license
- Trade background strongly preferred
Nice to have
ServiceTitan reporting expertise Multi-trade experience Recruiting and hiring experience
Life at Eco
Our Company Standards
These are the standards every Eco team member lives by — how we treat each other, our clients, and our craft. If they sound like you, you'll fit right in.
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How we treat and talk to one another is non-negotiable
- We don't tolerate anyone being rude, abusive, or inconsiderate.
- When someone makes a mistake, we build them up — not break them down. See it, say it, with respect.
- No person is bigger than the team, no matter how talented.
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Focus on removing negativity
- Reduce negativity, don't just manufacture positivity.
- Removing negatives is far more powerful than forced positivity.
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Treat every client like they're your only client
- Keep conversations focused on the job — zero tolerance for harmful or discriminatory commentary, on the job or in the office.
- Deliver an extraordinary experience by following the Eco System and going above and beyond.
- When you put on an Eco shirt, you are the brand — and proof the trades can be different.
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Keep your workspace clean
- Van, desk, office, jobsite, yard — all of it.
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Start every day clean and in branded apparel
- Branded apparel always — hats, shirts, hoodies.
- Field crews keep a clean spare set of clothes in the truck.
- Always practice good hygiene.
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Be safe, operate safe, always safe
- For yourself, the home, and the vehicle.
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Be on time and prepared for the day
- To be early is to be on time; to be on time is to be late; and to be late is unacceptable.
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Focus on what you can control or impact
- Be open to feedback and change.
- Make the most of the opportunities you're given.
- Lead with humility and teachability.
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Embody a culture of winning
- Celebrate other people's wins.
- Take pride in your work.
Ready to join the Eco team?
Text us about the Service Manager role and we'll set up an interview — usually within a day.